Assessment/Referral/Follow Up
Confidential face to face assessment of
the presenting problem by our experienced, masters level, licensed clinical staff. The
Employee Assistance Network maintains staff offices in Asheville, Franklin, Hendersonville,
Hickory, Lenoir, Morganton, Sylva, and Waynesville, N.C., with affiliate offices throughout North Carolina
and the Southeast. Employees and family members living outside Western North Carolina will
be given the opportunity to receive services through contract affiliate staff at a
location as near as possible to their residence. Every effort will be made to respond to
covered individuals in the same manner of quality service delivery as would be expected in
our local staff office. Emergencies will be responded to immediately. Management initiated
referrals will be scheduled within one working day of the request. Office hours are 8:00am
– 5:30pm Monday through Friday. Appointments may be made through our central
scheduling system by use of either our local or toll-free number. Employees or family
members will be scheduled to be seen within three working days of their request. During
the initial session the employee or family member works with our counselor to clearly
identify the problem and establish a plan for further assistance. Often, personal problems
can be resolved with the help and guidance of our counselors at the Employee Assistance
Network without requiring outside referral. Personal problems that may require extended
care or treatment by a specialist (i.e., major depression, panic disorders, addiction)
will be referred to the most appropriate cost effective resource. The Employee Assistance
Network maintains a provider panel of over 200 individuals, practices, agencies and
support groups. Routine follow-up is provided for all referrals to ensure that the
employee or family member receives the maximum benefit from the assistance provided.
Problem Resolution Counseling
Often day to day problems can be resolved
in a brief number of sessions. During the initial visit our counselor helps identify the
problem and the proper level of care. Requests for assistance that can be adequately
resolved in five (5) sessions or less will be handled by Network staff. In some instances
the number of sessions may exceed five (5) as determined by the clinical judgment of the
counselor.
Twenty-Four (24) Hour Emergency Service
Employees, family members, and/or
management can access the Employee Assistance Network through our professionally staffed
twenty-four (24) hour emergency service.
Management Consultation
Consultation is provided to all levels of
management concerning corrective action to help resolve problems such as poor
productivity, absenteeism, policy violations, fitness for duty, or departmental discord.
Counselors are available for brief telephone consultations or on a face to face basis for
more in-depth discussion. The amount of consultation is unlimited.
Development of Organizational Policy & Procedure Statements
Assistance is provided in the development
of an Employee Assistance Program policy and procedure statement that is compatible with
your existing organizational style and human resources guidelines, (i.e. automatic EAP
referral may be tied to an organization’s absenteeism or drug testing policy).
Assistance is also available in the development of sexual harassment, violence prevention,
and Drug Free Work Place policies as it relates to the EAP.
Communication/Awareness Plan & Materials
A specific plan is designed for each
organization to inform and continually promote the EAP to all employees and family members
regarding issues of confidentiality, accessibility, eligibility, and access to benefits.
Brochures are available for distribution to employees and family members which describe
the EAP. Posters are available for break areas which remind the employee of the program,
office locations and telephone numbers. A display describing our services is available for
health fairs. Please see the enclosed materials.
Management/Supervisor Training
Training modules teach managers and
supervisors the concept of the Employee Assistance Program as a management tool to aid in
the resolution of productivity issues. The focus is on documentation, identification,
early intervention, and resolution of job performance problems. Handouts and audiovisuals
are incorporated into the sessions. Training modules may be modified as necessary to meet
the individual needs of managers and organizations. A minimum of three (3) hours training
will be offered. However, the amount of training required to establish a viable employee
assistance program will be unlimited.
Employee Orientation Program
On site orientation programs are designed
to inform employees of the services and benefits available through the Employee Assistance
Program. Ongoing orientation may be scheduled at intervals for new employees.
Employee Education Programs
Educational programs are provided to
promote awareness and solutions to common workplace issues such as stress management,
conflict resolution, coping with change and transition, effective communication, parenting
issues, violence prevention, and dealing with substance abuse. These programs may be
integrated with an organizational wellness or risk management program. Up to four (4)
programs may be scheduled per year. Please see the enclosed workshop list.
Critical Incident Stress Debriefing/Post-Trauma
Response
A counselor or team of counselors
aid individuals, departments, and organizations in responding to workplace traumas such as
threats of violence, serious injury, death, robbery, etc. that may seriously disrupt
day-to-day functioning. Employee Assistance Network counselors have extensive training and
experience in responding to workplace traumas.
Program Evaluation & Utilization Reports
Detailed statistical demographic
reports reflect the overall impact of the Employee Assistance Program on the organization.
Employee Assistance Network’s account managers analyze reports and make
recommendations to enhance the utilization and impact of the EAP. Reports are provided on
a quarterly or semi-annual basis. Please see the enclosed example.
Quality Assurance Program
The Employee Assistance Network requires all clinical
staff and affiliates to have a minimum of a Masters degree in a human services field and
appropriate licensure by the state in which they work. We currently employee eight (8)
Certified Clinical Social Workers, two (2) Licensed Professional Counselors, one Doctorate
level counselor, and three (3) Licensed Employee Assistance Professionals. Each counselor
receives clinical supervision on a regular basis with oversight provided by the Employee
Assistance Network’s Medical Director, a Board Certified Psychiatrist. There is also
an ongoing internal case review process to ensure that each individual receives the most
beneficial care possible. Each client company is assigned an identified account manager to
serve as the conduit for communication, insure quality service delivery, and resolve any
problems which might occur.
Indemnification & Professional Liability
Insurance
The Employee Assistance Network
staff are fully covered under general and professional liability insurance in the amount
of three (3) million per incident/three (3) million aggregate. Affiliate staff and members
of our provider panel must maintain one (1) million incident/ three (3) million aggregate.
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