Workshops are available to all EAN client companies.  Please contact your account manager, Dawn Klug or Louise Cate for more information or to schedule a training date.

Dawn and Louise can be reached at 800-454-1477 or by email at dawn@eannc.com or louise@eannc.com
 

For more information on the types of workshops available through EAN click on the following:

Workshops for Managers and Supervisor
Financial Workshops
Emergency First Responders
Communication Workshops
Workshops for all employees

Workshops specifically for Managers and Supervisors: EAN has workshops designed specifically to enhance and refresh the supervision skills of experienced supervisors and to help new supervisors with developing the essential skills needed to be a productive leader.  Such topics include:

EAN Supervisory Training – This workshop offers the basics for new and experienced managers in how your Employee Assistance Program can be a useful management tool.  The workshop covers resources provided by EAN, how to identify performance issues, how to address issues with employees and how to make a management referral to EAN to help a troubled employee.  The workshop also addresses dealing with substance abuse issues in the workplace and how to maintain a drug free workplace. 

Communication Skills for Managers - Good communication skills are the key to being a good manager.  This workshop helps managers practice listening skills and assertive communication with employees along with identifying ways to manage stress under difficult situations.  Supervisors will leave this workshop with an understanding of healthy skills to practice in daily communication with employees.

Constructive Confrontation Skills for Managers - Confronting performance problems isn't fun for managers or employees, however not confronting them can lead to larger problems.  This workshop helps managers understand the process for addressing a problem in the work environment effectively and learning ways to avoid the common traps that even the most experienced managers can fall into. 

Harassment Prevention - In today’s world, having a respectful workplace is more important than ever.  Not only does preventing harassment affect morale and productivity but it also protects employers, supervisors and employees from legal problems  This workshop educates supervisors about the dangers of harassment and hostile work environments and gives them the information they need to know how to handle concerns about harassment and how to prevent it.

Making Generational Differences Work - Today's workforce can have as many as four different generations working together, each with their own distinctive style and ways of viewing work-related issues.  This workshop helps managers understand the outlook and experiences of different generations to improve respect, communication and relationships in the multi-generational workplace. 

Managing Change, Whose job is it anyway? - In today's world, that old saying, "the only thing constant is change" is truer than ever.  Rapid and major changes occur both in our personal lives and in the organizations where we work.   Understanding the change process, employee responses to change and strategies for managing those responses to change is the focus of this workshop. 

Sexual Harassment Prevention - In the workplace, sexual harassment is everyone's concern.  Many supervisors and employees are unclear about what actions may be considered as harassment.  This workshop gives clear examples and definitions.  It is particularly helpful in supporting managers who need to know when and how to take action.

Team Building through Effective Leadership – Effective teams don’t just happen, they require healthy and strong leadership.  This workshop helps leaders to define team and to consider the important elements to building an effective team.  The goal of this training is to provide managers with information to create and build their team in any work environment.

Valuing Diversity: Multicultural Communication - The face of America is changing, and the pace of that change is increasing every year.  In this workshop you will be provided with thoughtful tips on how to accommodate the increasing workforce in a manner that is respectful to others and yourself.  Studies have shown that companies with managers who are actively aware of the issues of diversity are more productive and profitable than those that are not.

Violence Prevention in the Workplace - An ounce of prevention is worth far more than a pound of cure when it refers to the threat of violence in the workplace.  The employer who has a plan in place for handling highly sensitive situations is far less likely to be the target of threats or actual violence.   This workshop aims to assist particularly managers in recognizing and responding immediately and appropriately to potential violence from within and outside the workplace.  This workshop can be a beginning step to help a company develop a workable violence prevention plan and/or threat assessment team or it can be a re-fresher for an organization that already has violence prevention plan in place.

Financial Workshops:  EAN Workshops that were developed specifically to help employees with the financial downturn, and can easily be provided in a lunch and learn format:

Dealing with Debt - If you are dealing with overwhelming debt, you are not alone.  The average American spends $1.22 for every dollar he or she earns.  This means more and more of us are using credit just to get by.  This workshop gives information about debt, dealing with creditors and resources for help to get out from underneath the stress of debt.

Dealing with a Financial Crisis - In today's uncertain times, finances is something we all have to handle with care.  What do we do when we have an unexpected financial crisis?  This workshop offers pointers on ways to handle the pressure of a financial crisis by taking care of yourself, tapping into resources and offering some practical techniques to help yourself and family live within your established budget.

Establishing a Budget - How and why to establish a budget is not something many of us were taught in school or at home.  This workshop provides reasons for establishing a budget along with the how to set up a budget and live with it.

Emergency First Responders:

Pre-Critical Incident Stress Management – This workshop was developed to help emergency service workers understand the impact responding to a particularly traumatic call can have on them, their co-workers and their family members.  Participants will also learn about healthy ways to care for themselves and co-workers before and after a traumatic call.

Communication: These workshops designed specifically to help improve communication in any workforce. 

Building Better Relationships  - Our relationships with family, friends and co-workers influence us in powerful ways.  This workshop describes the essential characteristics of healthy relationships and the communications skills to use to help us achieve the quality of relationships we desire

Communication Skills:  The Art of Listening - Communication difficulties often develop because we don't know how to listen to one another effectively before responding.  Fortunately, listening is a learned skill and this workshop begins with the fundamentals, in an effort to help employees decrease communication difficulties in the workplace.

Communication Styles:  Understanding Differences in Personalities - This workshop begins with a self-analysis assessment and proceeds with teaching specific techniques for approaching other personality types more effectively.  Participants generally find this useful both at work and in their personal lives.

Communication Skills for Conflict Resolution – Conflict is healthy in all work environments – as long as the conflict is constructive and is resolved in healthy ways.  This workshop provides information on the ways we attempt to resolve conflict and provides education on how and when to implement “win-win” strategies to resolve conflict. 

Customer Service - Being able to communicate with internal and external customers is the cornerstone to providing quality customer service.  This workshop helps participants learn the steps to communicating effectively with customers and the pitfalls to avoid when dealing with difficult customers.

Maintaining Clear Boundaries in the Workplace:   When to Say What to Whom - Many workplace difficulties arise when there is not a clear understanding of the differences in the many roles each of us play in our lives.  This workshop clarifies some of those distinctions and uses role plays to assist participants in understanding how to set better boundaries more gracefully.

Making Generational Differences Work - Today's workforce can have as many as four different generations working together, each with their own distinctive style and ways of viewing work related issues.  This workshop helps employees understand the outlook and experiences of different generations to improve respect, communication and relationships in the multi-generational workplace.

Valuing Diversity:  Multi-Cultural Communication - The face of America is changing, and the pace of that change is increasing each year.  Studies have shown that companies that are actively aware of the issues of diversity are more productive and profitable than those that are not.  This workshop provides participants with a look at changing demographics, discuses why appreciating diversity is now an essential work skill and helps participants learn how to communicate in respectful ways.

Caring for Elderly Parents:  Multiple Needs, Difficult Decisions - Life at home can certainly impact workplace performance.  Many employees belong to the "sandwich" generation and try to juggle caring both for their children and for their parents.   This workshop focuses on some of the difficulties they face and provides a list of community resources that may be supportive to them.

Compassion Fatigue – For people who work in the helping professions, burn out and compassion fatigue are pitfalls to understand and self care is the key to prevention.  This workshop provides information on recognizing compassion fatigue and education on self care strategies to help yourself and co-workers who may be dealing with compassion fatigue.

Conquering Emotional Eating - Emotional eating contributes not only to weight gain, but also impacts our general health and well being.  This workshop provides participants with information on the factors that contribute to emotional eating and provides practical ways to help manage emotions and prevent emotional eating.  This workshop fits in well with lunch and learn seminars and wellness programs.

Coping with the Winter Blues - Winter can be a dark and cold time of year, and for some of us our mood can reflect the weather outside.  This workshop reviews the challenges that winter brings and offers ways to cope more effectively and prevent "the blahs."

Defusing Anger: Turing Mountains into Mole Hills - Many high conflict or even potentially violent situations in the workplace can be avoided by understanding how anger works and when to intervene.  Understanding one’s own anger triggers and learning to listen responsively rather than reacting are stressed in this workshop.  This workshop can be particularly helpful for “frontline” employees. 

Facing the Challenge of Change - Change is occurring more rapidly than at any other time in history. This workshop focuses on normal reactions to change, provides critical steps in dealing successfully with change, and emphasizes a healthy mind-set that facilitates professional resiliency in employees.

Gossip in the Workplace - Gossip is one of the most difficult and stressful issues in many work settings.  This hour long training looks at why employees gossip, what constitutes gossip and how to deal with gossip in any work setting. 

Grief and Loss - Loss is a part of life, and this workshop provides information on the grief process, how to help others who are grieving and how to take care yourself.  This workshop fits in well with lunch and learn seminars and wellness programs.

Harassment Prevention - In today’s world, having a respectful workplace is more important than ever.  Not only does preventing harassment effect morale and productivity but it also protects employers, supervisors and employees from legal problems.  This workshop educates participants about the dangers of harassment and hostile work environments and gives everyone the information they need to keep harassment out of the workplace. 

Holiday Stress – The holiday season can be a time of great joy and a time of great stress. This workshop helps participants understand the reasons why they may experience more stress during the holidays and identify ways to take care of themselves.  This training can be most useful when provided in early November before the busy holiday season gets started!

Humor Your Stress - This workshop provides information about the causes and effects of stress and ways to use humor to help elevate the effects of stress in everyday life.  With help from a video of Loretta LaRoche, a nationally recognized speaker on stress management, participants will learn eight steps to help lighten your load with laughter and joy.

Lighten Up!  Stress Reduction for a Tense World - This workshop can be adapted for either individuals or organizations.  It is largely experiential in teaching relaxation techniques and in providing opportunities for employees to evaluate ways to reduce stress in their personal and work lives.

Making Work Fun - This workshop is based upon the vision of the Pike Place Fish Market in Seattle, Washington and it will introduce participants to ideas that can easily be implemented in any workplace and make work fun.  The philosophy of the Pike Place Fish Market goes beyond simply having fun to how to make your customer service truly world class and creating a work environment where people, employees and customers alike, want to be there.

Managing Your Time So It Doesn't Manage You - There never seems to be enough time however, handling daily stress and time pressure can be easier with skills taught in this workshop.  Participants will learn some simple and practical ways to prioritize and create a balanced personal lifestyle that can improve work performance.

Mental Shielding:  What To Do When Anger and Criticism Hurt - This workshop teams well with "Defusing Anger" to teach participants how to recognize their own sensitivity to the anger of others and how to avoid escalating the emotional intensity by learning steps to self care and positive self-talk.  There is also an experiential exercise for participants to practice shielding themselves. 

Problem Solving - Problem solving is made simple for participants through learning techniques to help conquer difficulties.   Participants learn to identify when problem solving is needed and how to develop a plan of action for applying problem solving as a group or individual.

Psychology of Retirement - Retirement is a major life transition and this one hour long workshop will help upcoming retirees understand what to expect, and how to better handle the emotional side of this change.  Workshop participants will learn through a short written exercise how to judge what their psychological needs will be once they retire, so they can plan ahead to make the transition as comfortable as possible.  Successful retirements are more likely when one thinks ahead of needs, expectations, and make plans for getting those needs met early on.

Sexual Harassment Prevention - In the workplace, sexual harassment is everyone's concern.  Many employees are unclear about what actions may be considered as harassment.  This workshop gives clear examples and definitions and reinforces an employer’s policy and procedure for providing a harassment free work place.

Surviving a Divorce - With the frequency of divorce and the re-blending of new families, the workplace is often host to the multiple complexities of juggling family stressors and difficulties.  This workshop provides some understanding of the emotional process of divorce and its impact on every aspect of a person’s life.  Self-care issues, maintaining boundaries, and leaving personal problems at home are all addressed. 

Understanding Substance Abuse - This hour long workshop takes a look at the various drugs of abuse and focuses on the concept of addiction.  Participants will gain a greater awareness and understanding of substance abuse as it relates to individuals, families and co-workers.  This workshop also explores the question of how to help someone who doesn't want help.

Violence Prevention in the Workplace - An ounce of prevention is worth far more than a pound of cure when it refers to the threat of violence in the workplace.  The employer who has a plan in place for handling highly sensitive situations is far less likely to be the target of any threats or actual violence.   This workshop aims to assist employees in recognizing and responding immediately and appropriately to potential violence.