The rapid pace of technological change – both what is available and how it is being used in the workplace – is a challenge and opportunity for HR, managers and EAP partners.
New behavioral health apps, chat bot apps and assessments, video conferencing and online training tools are being introduced to the marketplace on a regular basis.
Younger workers are very comfortable with, and often highly reliant on, technology. These workers are used to getting what they are looking for quickly and easily from their phones, tablets or computers. An effective EAP should support this mindset and your organization by making it very easy to connect to the EAP and its resources. Many EAPs offer multiple, easy ways to access services via an app, live online chat, or video calling. This enables anyone to get the assistance they want, when they want it.
Other efforts for making the EAP more engaging can include online screening and assessments of mental health, stress levels, or lifestyle or online eLearning, webinars and podcasts on a variety of subjects.
Apps & Chat Bots – Challenge and Opportunity
The majority of EAP professionals have positive feelings about the potential of apps to help employees and to expand the level of service that EAPs can provide. However, there is also concern about exaggerated claims being made as to the level of service an app can deliver.
Making sure that your EAP properly vets any apps that address the issues that appeal to your client companies and their employees is wise and helps ensure effectiveness for overall employee well-being.
The need for quick and accessible support is a critical element of a successful EAP, and something we wholly embrace at EANNC. We support today’s “always-on” workforce by providing convenient, 24/7 program access.
Because we offer comprehensive work-life and well-being resources, we consistently see increased usage of our services, which means more employees are engaging program services and getting the help they need.
An employee assistance program can be an enormous asset to your company, improving employee engagement and retention, and ultimately, benefitting your company’s bottom line.
If you’re interested in partnering with an EAP for your employees, contact us today. We’d be delighted to discuss how EANNC can serve your company’s needs.