Employee Assistance Network of North Carolina

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Employees/Family

The employee assistance program (EAP) is an employer-sponsored program.  This benefit provides confidential and professional assistance to help resolve problems that are affecting you or your family.

“EAPs are well used.  About a quarter of a company’s work force uses its program sometime during a five-year period, according to a study done for the U.S. Department of Health and Human Services.”

What is an EAP?

It is a program that provides confidential and professional assistance to help resolve problems that are affecting you or your family.

Why an EAP?

All of us have problems from time to time. When a personal problem makes life difficult, it can also lead to difficulties at work. The EAP is designed to help employees before their personal problems become work problems.

What kind of problems?

* Stress
* Tension
* Family
* Alcohol/Drugs
* Depression
* Financial Pressures
* Sleep Difficulties
* And Others

Who can use the EAP?

Employees and their families (immediate members of the household) can use the EAP on a self-referral basis.  Employees may also be referred by their supervisors when personal problems affect job performance.

Is it confidential?

YES – Confidentiality is a vital part of your EAP. Your employer will not know that you have requested assistance without your permission. No records related to counseling will be placed in your personnel file, nor will promotion or transfer opportunities be affected if you use the program.

What happens when I go to the EAP?

You talk with a certified, licensed professional about your problems. After careful consideration, you and the counselor will establish a plan for further assistance. Sometimes knowing where to turn for help can be difficult, but through the Employee Assistance Program, experienced professionals are available to help you or members of your family with a variety of concerns. When you understand your problems and the resources available, you decide if you want help. The decision is yours.

How much does it cost?

Your employer has prepaid the cost of the initial evaluation and brief counseling session(s). If further counseling is recommended, additional costs are the responsibility of the employee.

Why wait?

The best time to seek help for a problem is as soon as it begins to affect your well-being at home or on the job.

How do I use the EAP?

If you or members of your household are experiencing emotional or other problems, please call the Employee Assistance Network to make an appointment with one of our qualified professionals. For assistance call: 1-800-454-1477

Announcements

 

Our offices will be closed on  Monday, 1/18/2021 in observance of Dr. Martin Luther King, Jr. day. We will re-open on Tuesday, 1/19/2021.

As always, please contact our office if you need immediate assistance at 828-252-5725 or 800-454-1477. If you have an after hours or holiday emergency, you can reach EAN’s on-call counselor by calling 1-800-454-1477 or 828-252-5725 and listening for instructions.

Things to do to celebrate:

  • Drop off a meal to a neighbor.
  • Make hygiene kits for local homeless shelters.
  • Send care packages to deployed troops.
  • Plan an outdoor activity with people who live with you, such as a park cleanup or walk.
  • Attend a virtual speech or event, such as the annual religious ceremony.

 

 

 

2021 List of mini webinars  – read more for list and links below

Read More

Learn More

  • EAN brochure (PDF)
  • Frontline Supervisor Newsletter
  • Balanced Living Newsletter

Testimonials

"EAN has been an invaluable resource for consultation as well as training for our agency. "

Greta Byrd, MBA
Liberty Corner Enterprises

Read More

EAN Online

This is a service available to employees and family members of organizations that incorporate on-line services in their EAP contract.

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Locations

Asheville Office

Hendersonville Office

Sylva Office

Waynesville Office

Appointments

Want to make an appointment to see an EAN counselor?

Call 800-454-1477 and talk with the person who answers the phone. We will need to know the employer you or your family member has the EAN benefit through and some other demographic information to schedule your first appointment.

Insurance

Want to know who is in network to see a mental health provider through your insurance?

Call 800-454-1477 and talk with the person who answers the phone. We will need to know the employer who provides your health plan and if we manage the benefit, we will be able to connect you to an in network provider who specializes in the issues you want to work on.

EAP

Looking for an EAP?

Call 800-454-1477 and we will talk with you about the unique needs of your organization and how best to develop an Employee Assistance Program that meets those needs.

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