Consultation is provided to all levels of management concerning corrective action to help resolve problems such as poor productivity, absenteeism, policy violations, fitness for duty, or departmental discord. Counselors are available for brief telephone consultations or on a face to face basis for more in-depth discussion. The amount of consultation is unlimited.
Critical Incident Stress Debriefing/Post-Trauma Response
A counselor or team of counselors aid individuals, departments, and organizations in responding to workplace traumas such as threats of violence, serious injury, death, robbery, etc. that may seriously disrupt day-to-day functioning. Employee Assistance Network counselors have extensive training and experience in responding to workplace traumas.
Training modules teach managers and supervisors the concept of the EAN Program as a management tool to aid in the resolution of productivity issues. The focus is on documentation, identification, early intervention and resolution of job performance problems. Handouts and audiovisuals are incorporated into the sessions. Training modules may be modified as necessary to meet the individual needs of the managers and organizations.
The Frontline Supervisor is a monthly newsletter designed to assist managers and supervisors in dealing with employee related issues. It gives supervisors tips and contains information on the supervisor’s role and how to use the EAP as an effective tool.
For more information, contact EAN 800.454.1477 or 828.252.5725.