Managers/Supervisors

Management Consultation

Consultation is provided to all levels of management concerning corrective action to help resolve problems such as poor productivity, absenteeism, policy violations, fitness for duty, or departmental discord. Counselors are available for brief telephone consultations or on a face to face basis for more in-depth discussion. The amount of consultation is unlimited.

Critical Incident Stress Debriefing/Post-Trauma Response

A counselor or team of counselors aid individuals, departments, and organizations in responding to workplace traumas such as threats of violence, serious injury, death, robbery, etc. that may seriously disrupt day-to-day functioning. Employee Assistance Network counselors have extensive training and experience in responding to workplace traumas.

Supervisory Training

Training modules teach managers and supervisors the concept of the EAN Program as a management tool to aid in the resolution of productivity issues. The focus is on documentation, identification, early intervention and resolution of job performance problems. Handouts and audiovisuals are incorporated into the sessions. Training modules may be modified as necessary to meet the individual needs of the managers and organizations.

Frontline Supervisor

The Frontline Supervisor is a monthly newsletter designed to assist managers and supervisors in dealing with employee related issues. It gives supervisors tips and contains information on the supervisor’s role and how to use the EAP as an effective tool.

For more information, contact EAN 800.454.1477 or 828.252.5725.

In case of inclement weather, please check with our office for our schedule, As always, our EAN on-call counselor is available by calling 800-454-1477 and listening for instructions to be transferred to the Emergency Counselor. Any appointment changes or confirmations should not be directed to the on-call counselor. This is for emergencies only. Please leave a message at 828-252-5725 and we will contact you the next business day regarding your appointment needs.

EAN’s exciting 2020 announcement – John Howard’s retirement and Dawn Marie Klug becomes COO/President!

John has served at President/CEO of Employee Assistance Network since 1985. He has worked in the mental health, chemical dependency and EAP fields since 1972 as a counselor, educator, administrator and consultant. With over 45 years experience, he has presented at numerous conferences as an expert on human behavior and it’s impact on workplace productivity, behavioral risk management, violence prevention, ethics and healthcare cost containment. As a consultant, he has assisted numerous EAP’s in the audit of their service delivery systems and in the development of written business and marketing plans. He is a past President of the North Carolina Chapter of the Employee Assistance Professionals Association and was named their “Outstanding Member of the Year” in 1998 and honored with the “President’s Achievement Award” in March, 2010. He has served on the Board of Directors of the International EAP Association as Southern Regional Director and has served on numerous national committees over the past two decades.

Dawn Marie Klug, LPC/CEAP/LEAP is a Licensed Professional Counselor and has a Masters Degree in Mental Health Counseling. She is also a Certified Employee Assistance Professional and is a Licensed Employee Assistance Professional in North Carolina. She has been working in the EAP field since 2000 and has experience in inpatient and outpatient substance abuse counseling as well as group, individual and couples counseling. Her specialty areas include critical incident stress management, diversity in the workplace and development of leadership skills. Dawn is currently the Chief Operating Officer and President of EAN and provides account management services, training, consultation, assessment, referral and brief counseling services along with clinical supervision of the EAN counseling staff. She has served on the Board of Directors for Employee Assistance Professionals Association and is a Past President of the North Carolina Chapter of Employee Assistance Professionals. Dawn received the Member of the Year Award of NC EAPA in 2005 and the John Burke President’s Achievement Award in 2018.